FAQs
Frequently Asked Questions (FAQs)
1. How long does shipping take?
We offer free shipping on all orders. Delivery typically takes 5–8 business days after processing.
2. How long does order processing take?
Orders are usually processed within 1–2 business days (Monday–Friday) before being shipped.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to check your order status or contact our support team for updates.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders, with no additional fees at checkout.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. We also provide free return shipping.
6. Are there any restocking fees?
No, we do not charge any restocking fees on returns.
7. What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will replace the item or issue a refund at no cost.
8. How long does it take to receive a refund?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.
9. Can I change or cancel my order?
If your order has not yet been shipped, you may request changes or cancellation by contacting us as soon as possible.
10. What payment methods do you accept?
We accept all major credit and debit cards as well as secure third-party payment methods available at checkout.
11. Is my personal information safe?
Yes. We use secure systems to protect your data. Your information is never sold or shared with third parties except for order fulfillment purposes.
12. How can I contact customer support?
You can reach us anytime:
📧 Email: Contact@dorviko.com
📞 Phone: +1 937-284-0973
Need More Help?
If you have any other questions, our support team is always ready to assist you.