Refund policy
Return & Refund Policy
At Dorviko, customer satisfaction is our priority. This Return & Refund Policy outlines your rights and our procedures to ensure a smooth and transparent experience.
Return Eligibility
- Customers may return items within 30 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
We do not classify any items as final sale — all products are eligible for return under these conditions.
Free Return Shipping
- We provide free return shipping on all eligible returns
- A prepaid return shipping label will be provided after your return request is approved
How to Initiate a Return
To start a return, please contact us at:
📧 Contact@dorviko.com
📞 +1 937-284-0973
Please include your order number and reason for return. Our support team will respond with instructions within 1–2 business days.
Refund Process
- Once your return is received and inspected, we will notify you of the approval status
- If approved, your refund will be processed to your original payment method
- Refunds are issued within 5–10 business days after approval
Fees
- No restocking fees
- No return shipping costs (we cover them)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly at no cost to you.
Non-Returnable Situations
Returns may not be accepted if:
- The item has been used or damaged by the customer
- The item is returned without prior contact/authorization
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider (processing times may vary)
- Contact your bank
If you still need help, contact us at Contact@dorviko.com
Contact Information
Dorviko Customer Support
📧 Contact@dorviko.com
📞 +1 937-284-0973
Business Address:
7031 2nd Ave S, Birmingham, AL 35206 United States