Shipping policy

Shipping Policy

At Dorviko, we are committed to delivering your orders quickly, safely, and at no additional cost.

1. Shipping Cost

  • We offer free shipping on all orders
  • There are no hidden fees or extra charges

2. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday)
  • Orders are not processed on weekends or holidays

Once your order has been processed, it will be shipped promptly.

3. Delivery Time

  • Estimated delivery time: 5–8 business days
  • Delivery times may vary depending on your location and external factors

Please note that these are estimated timeframes and not guaranteed.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email
  • You can use this number to monitor your shipment in real time

5. Shipping Locations

  • We currently ship within the United States
  • For international shipping inquiries, please contact our support team

6. Delays & Issues

While we strive to meet delivery timelines, delays may occur due to:

  • Carrier issues
  • Weather conditions
  • High order volumes
  • Incorrect shipping information

Dorviko is not responsible for delays caused by these external factors, but we will assist you in resolving any issues.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping information
  • If an incorrect address is provided, please contact us immediately
  • We cannot guarantee changes once the order has been shipped

8. Lost or Stolen Packages

If your package is lost or marked as delivered but not received:

  • Contact us at Contact@dorviko.com within 7 days
  • We will work with the carrier to investigate and resolve the issue

9. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We will provide a replacement or refund at no cost to you

10. Contact Information

If you have any questions regarding shipping, please contact us:

Dorviko Customer Support
📧 Contact@dorviko.com
📞 +1 937-284-0973

Address:
7031 2nd Ave S, Birmingham, AL 35206 United States